1

Contact Center Billing

  • Live

Avatar
Mike Brown

Create an API (and report) that Contact Centers can use to bill clients from the session data in Rake. Include time of session, workspace, agent and customer, link to transcript, session total duration, agent time in session, and agent selected time in session. This will handle most of the common billing scenarios.

A

Activity Newest / Oldest

Avatar

Mike Brown

Status changed to: Live