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Quoted Messages

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Mike Brown

Allow users to quote all or a selected part of a message from the message history post a reply. The reply appears as new message with the quoted message or the selected part of the original message displayed/referenced as it's header.

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Mike Brown

Status changed to: Live

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Mike Brown

Hi all. This feature was prioritized due to the heavy interest in threads. While it is not a true thread, it is the most omnichannel friendly option that allows the quoted text to display out to external platforms like SMS or FB Messenger, when connected.

We are still pursuing true threads for channels, however they will be exclusive to the Rake User App and could not be used in situations like with Universal Channels where external platform users are connected to the session.


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Mike Brown

Status changed to: In progress